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FAQ

Firstly, make sure you are signed up! Then, after logging in - click 'Orde Now' or ‘eVoucher’. On the next page, you will be asked to confirm the quantity you wish to purchase (if you're using The Local Credits to purchase, this is where you can select how many credits you want to use). If you're buying a product, you may also be required to provide your Postal Address, or your choice of redemption location. Always make sure you enter the correct address for delivery. Once you've done all that, you can then go ahead and click Order Now or eVoucher'. The number of credits selected (if any) will be deducted from the cost of the Order Now or eVoucher, and the corresponding number of credits removed from your The Local account. Follow the on-screen instructions from here - you can pay via using your Visa or Master (debit or credit) card Bkash or IFIC . Good Luck!

As always, if you you have any questions at all, please don't hesitate to contact us at help@TheLocal.com.bd Not found what you are looking for? Use the contact support option

You will find instructions on how to redeem the offer on the voucher itself. Depending on the offer you've purchased, you may need to contact the featured business to make a booking - contact details will be provided on the eVoucher, along with any other conditions relevant to that particular offer. In order to retrieve your eVoucher - after logging in, towards the left of the page you will see a drop down button mean by click 'Order History'. After clicking this, all the eVouchers that you have ever purchased from us should appear., along with its 'offer ID', and 'Redemption Code'. Hot Tip: Whenever you buy a eVoucher which needs a booking, always be sure to book well in advance of the expiry - the earlier the better. Just to make sure no one misses out.

As always, if you you have any questions at all, please don't hesitate to contact us at help@TheLocal.com.bd Not found what you are looking for? Use the contact support option

I Ordered my Product and it hasn't come yet

Most product deals take between 5 to 10 day (excludes restaurants ) to be delivered (you can check the purchase confirmation for an estimated delivery time – it's usually the first term of the how to use!) For most products, we collect names and addresses at checkout – for others, you will have contacted the supplier. Please look at the Terms and Conditions for more information on what you need to do to get your product. If it has reached the specified delivery time for your item and it hasn't arrived yet, please send us an email to support@TheLocal.com.bd and we'll follow that up for you. (Usually, if you haven't got your item it's because there's been an issue with delivery). When following up a delivery, it's always a good idea to confirm the delivery address required to allow us to trace the delivery as quickly as possible for you! If there's been a specific problem with a product, well send everyone an email as soon as we hear!

As always, if you you have any questions at all, please don't hesitate to contact us at help@TheLocal.com.bd Not found what you are looking for? Use the contact support option

In order to retrieve your eVoucher - after logging in, towards the left of the page you will see a drop down button mean by click 'Order History'. After clicking this, all the eVouchers that you have ever purchased from us should appear., along with its 'offer ID', and 'Redemption Code'. Hot Tip: Whenever you buy a eVoucher which needs a booking, always be sure to book well in advance of the expiry - the earlier the better. Just to make sure no one misses out.

Sign in to the site via http://The Local.com.bd/
Hover over 'My Account' at the top-right of the screen.
Choose 'Order History' from the drop-down menu.
Click 'Order History' to view eVouchers.

Instructions on how to redeem the voucher will be contained within the 'How to use this' section towards the bottom of the voucher itself. If you have any questions about redeeming your voucher, please email us at help@TheLocal.com.bd

As always, if you you have any questions at all, please don't hesitate to contact us at help@TheLocal.com.bd Not found what you are looking for? Use the contact support option

That depends on a few factors like how far away your booking is, and the hotel/cruise/tour's rules. The best way to check is to ask the merchant directly – if you don't know how to contact the merchant, feel free to submit an enquiry to our support team here help@TheLocal.com.bd and we can let you know the best contact details to use.

As always, if you you have any questions at all, please don't hesitate to contact us at help@TheLocal.com.bd Not found what you are looking for? Use the contact support option

Yes, your The Local eVouchers should be fully transferable (unless the terms of a specific offer state otherwise). So long as you haven't used part of your voucher, you can give it to a friend or family member. If you've had part of a treatment or service, you aren't able to give the voucher away though). If a voucher has expired, it unfortunately can't be used by anyone.

As always, if you you have any questions at all, please don't hesitate to contact us at help@TheLocal.com.bd Not found what you are looking for? Use the contact support option

eVoucher redemption is at the discretion of the business providing the service or product. Most businesses tend to enforce the validity terms of the voucher and often are not able to extend past the validity date. We always prefer if our members can use their voucher at any time, but unfortunately, redemption after expiry is purely at the discretion of the business. Please note, many businesses book out prior to the voucher expiry - we suggest making a booking at least four weeks prior to the end of the validity period (and if you're trying to get a booking for a popular time, like a weekend, the booking should be made as soon as possible. The earlier you book, the more likely it is that you will get your preferred booking time!)

If there are two charges on your statement, it is most likely that the first is a ‘pre-authorisation', rather than an actual charge. The ‘pre-authorisation' will be removed by your bank between one to five business days (depending on which bank you use for your credit card). If you noticed that you actually bought more vouchers than you intended, please contact at

help@TheLocal.com.bd immediately, so long as The Local is told promptly, we can usually credit or refund the mistakenly bought vouchers (but that will depend on how quickly we've been notified and if any bank or administration fees have been incurred).

If your password doesn't work, you can get a new one by clicking on the "Forgot Password' link underneath the login box. You should get an automated email sent to you – if that doesn't work, it probably means your email account may be blocking our emails! First thing to do is to check your junk mail box and there should be an email in there. If there is, please add us as a safe sender. If you can't find an email from us, just send us a quick email to help@TheLocal.com.bd and our team will be able to help out and create a new password for you right away!

As always, if you you have any questions at all, please don't hesitate to contact us at help@TheLocal.com.bd Not found what you are looking for? Use the contact support option

If you would like to unsubscribe from receiving emails from The Local in future, please go to My Account and then click on My Subscriptions. On that page you can choose exactly what emails you want (you can even choose to receive an email once a week, instead of every day) or you can unsubscribe from all our emails in just a few very quick clicks!

As always, if you you have any questions at all, please don't hesitate to contact us at help@TheLocal.com.bd Not found what you are looking for? Use the contact support option